sjili Frequently Asked Questions

All sjili players must be at least 21 years old. This is a strict requirement under PAGCOR regulations governing casino-style online gaming in the Philippines. sjili verifies player age through government-issued Philippine ID during the KYC process. Any account found to belong to a person under 21 will be immediately closed and associated funds forfeited.

sjili accepts any valid, government-issued Philippine ID for KYC verification, including: Philippine National ID (PhilSys), Driver's License (LTO), Passport, SSS ID, UMID, Voter's ID (COMELEC), or PRC ID. Upload a clear photo of the front and back of your ID through Account Settings. Most KYC reviews are completed within 24 hours. KYC must be completed before your first withdrawal is processed.

On the sjili login page, click "Forgot Password" and enter your registered email address or Philippine mobile number. An OTP or reset link will be sent to your contact on file. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] with your account information for manual identity verification.

No. sjili strictly allows one account per person, per household, and per device. Registering multiple accounts — even using different email addresses or mobile numbers — is a violation of the sjili Terms and Conditions. All duplicate accounts will be permanently closed and any associated balances, including bonus funds and winnings, will be forfeited in full.

To permanently close your sjili account, email [email protected] with the subject line "Account Closure Request" from your registered email address. Include your full name and account username. Any remaining real-money balance will be returned to your verified payment method after standard KYC and AML checks. Alternatively, you can use the Self-Exclusion tool in Account Settings for a defined exclusion period.

The minimum deposit on sjili via GCash or Maya (PayMaya) is ₱100 per transaction. For bank transfers via BPI, BDO, or Metrobank through InstaPay or PesoNet, the minimum may vary slightly — check the sjili deposit page for current per-method minimums. Crypto deposits via USDT TRC20 have a separate minimum displayed at the time of transaction.

GCash withdrawals on sjili are typically processed within approximately 15 minutes and are available 24 hours a day, 7 days a week — including Philippine public holidays like Araw ng Kalayaan and Pasko. The minimum withdrawal amount is ₱200. KYC verification must be completed before your first withdrawal. After that, most withdrawals go through quickly with no manual review required.

sjili does not charge fees for standard deposits or withdrawals in Philippine Peso. Your GCash or Maya provider may apply their own transaction fees, for which sjili takes no responsibility. USDT TRC20 withdrawals may incur a network (gas) fee, which will be displayed clearly before you confirm. Bank transfer withdrawals via BPI or BDO are generally fee-free on the sjili side.

Most sjili withdrawals process within 15 minutes. Delays can occur if: your KYC verification is incomplete, the withdrawal has been flagged for standard AML review, you have active bonus funds with an unsatisfied wagering requirement, or there is a technical issue with your payment provider. If your withdrawal has been pending for more than 2 hours, contact sjili support at [email protected] for an update.

Yes. sjili is fully optimized for mobile browsers on both Android and iOS. Open sjili.org in Chrome, Safari, or your preferred mobile browser — no app download required. The full game library, including live casino, slots, bingo, and fishing games, works on mobile data (Globe, Smart, DITO) and Wi-Fi. For the best experience, use a stable connection when playing live dealer games.

All RNG-based games on sjili — slots, bingo, crash games, and fishing games — use independently certified Random Number Generator software. This means every spin, card draw, and game outcome is statistically random and cannot be manipulated. Live casino games use physical dealing by human dealers in real time, with video streamed live to your device. Game certification details are available upon request from sjili support.

Yes. sjili includes a sportsbook with betting markets on PBA (Philippine Basketball Association), NBA, UFC, boxing, football, and more. Filipino players can bet on their favorite PBA teams and international fights from the same sjili account used for casino games. Sports odds are updated in real time. Live in-play betting is available on selected matches and events.

Yes. sjili accepts bank transfers from BPI, BDO, and Metrobank via InstaPay and PesoNet. Select your bank on the sjili deposit page, follow the instructions to initiate the transfer, and upload your deposit receipt if prompted. InstaPay transfers typically reflect within 15–30 minutes during banking hours. PesoNet transfers may take longer and are subject to your bank's cut-off schedule.

A wagering requirement (also called a rollover or playthrough) is the number of times you must bet the bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets using bonus funds before the bonus converts to withdrawable cash. All sjili bonus wagering requirements are displayed clearly in the specific promotion's terms.

Yes. All sjili bonus offers have an expiry period, which is stated in the specific promotion's terms at the time the bonus is issued. Unclaimed or unused bonus funds that expire are forfeited automatically without compensation. Bonus funds with an unsatisfied wagering requirement that expire before the rollover is met are also forfeited. Always check bonus terms and expiry dates in your sjili Account wallet section.

Yes. sjili operates a loyalty program that rewards regular players with VIP tier upgrades, cashback offers, reload bonuses, and exclusive promotions. The more you play across sjili's game categories — slots, live casino, bingo, and sports betting — the faster you progress through VIP tiers. VIP players also receive priority customer support and dedicated account management. Visit the Promotions section of sjili for current VIP program details.

sjili provides a full suite of responsible gaming tools accessible from Account Settings: deposit limits (daily, weekly, monthly), loss limits, session time reminders, reality check alerts, cool-off periods (24 hours to 30 days), and self-exclusion (6 months to permanent). All tools are self-service — no need to contact support to activate them. Decreasing any limit takes effect immediately; increases require a 24-hour cooling period. Visit the Responsible Gaming page for full details.

To self-exclude from sjili, go to Account Settings → Responsible Gaming → Self-Exclusion. Select your exclusion period: 6 months, 1 year, 2 years, 5 years, or Permanent. Confirm your choice — your exclusion activates within 24 hours. Once active, self-exclusion cannot be shortened or reversed during the elected period. For permanent self-exclusion, you can also email [email protected] with the subject line "Permanent Self-Exclusion Request."

You can reach sjili customer support 24 hours a day, 7 days a week by emailing [email protected]. Our Filipino support team handles inquiries in English and Filipino. Typical response time is within 1–3 hours. For responsible gaming emergencies — such as requesting an urgent account restriction — please indicate this clearly in your email subject line for priority handling.